Logging into Rise LMS
How to Login to Rise LMS
- Check your email for an invite from Rise LMS to activate your account
- Did you receive an email?
- Yes - Excellent! Activate your account and start learning!
- No - No worries, check your Spam. Still no luck? No worries, move to step 3.
- Email will come from help@rise.com
- You likely already have an account, try to login at https://chatdesk.rise.com/learn/my-learning
- Note: Make sure you use the email associated to your Chatdesk Expert account
- Still no luck? Move to step 4
- Reset your password
- Still no luck? Please reach out to your Team Lead in Slack for support.
Email Examples from Rise LMS
My account doesn't exist, why?
Rise's seat availability is constrained due to the limited number of seats at our disposal. To ensure that our platform remains accessible for all experts, we have implemented a policy that involves the removal of access for experts who have not engaged with the platform for an extended period. This measure allows us to free up seats for other experts who require access to take courses as necessary.
Additionally, when your team lead shares a new update in Slack, we kindly request that you utilize the unique link sent to your email to activate your account on the platform. This method is preferable to using the general Rise URL, as it ensures that you have direct and secure access to the most up-to-date information and resources pertinent to your role and responsibilities.
How will I know I have an outstanding course?
When a new training course is introduced in Rise, your team lead ensures that you stay well-informed by conveying the new development through Slack. However, it's important to note that, due to the constraint of limited available seats, the accessibility of Rise via the conventional Rise URL may not be guaranteed to all experts at all times.
In the event that some experts encounter access issues and receive a login error when trying to use the general Rise URL, please check your email on file as you should have receive an invite to the course with a direct link to the company update. It is through this exclusive email link that you can securely and efficiently access the newly introduced course, even if the general Rise URL is experiencing constraints.
For experts who haven't received an email, rest assured that you are most likely still present in the Rise system, and a solution is at your fingertips. Simply log in using your existing credentials, and you'll find yourself inside the Rise platform. We are committed to ensuring that every expert, despite the constraints, has the opportunity to enhance their skills and knowledge within our system, and we're here to assist you in navigating any access challenges that may arise.