What happens if I fail my evaluation?
Key Takeaways
- Fail General Company Training Evaluation: Unable to move forward in Expert Training for the company
- Fail Company Update Knowledge Check: Temporary account Pause for quality review with Team Lead
Types of Assessments and Passing Scores
- Company Evaluation: 85%
- These evaluations are to test your knowledge before becoming an Expert for that company. It is completed after a comprehensive Rise LMS training and typically consists of 15-20 questions.
- Company Updates: 80%
- These evaluations are typically 3-5 questions making sure you reviewed and understand the updates.
- Response Evaluations: Company-specific
- Once you complete your Company Evaluation, you may be enrolled in a response evaluation in Google Forms. This is to test your skills in writing responses for customers. The passing score for this varies but is provided before you take the assessment.
Chatdesk Commitment to Quality
In our continuous pursuit of maintaining high standards of proficiency, it's imperative to note that all evaluations within the Rise platform require a passing score of 85% (Company Evaluations) or 80% (Company Updates). This criteria serves as pivotal checkpoints in the learning process, ensuring that you have absorbed the essential knowledge and skills required to progress effectively.
In the event that your performance falls below this benchmark, and you do not achieve a passing score, a conscientious protocol is set in motion to assist you in your journey toward success. For Company Evaluations prior to becoming an Expert, not passing the evaluation is an indicator that this company is not the best fit for you. You will not move forward to a Live Session.
For Company Updates, if your performance falls below the benchmark, you'll experience a temporary pause of your account. You will not be able to respond to messages within the Chatdesk platform while paused. This intermission allows your dedicated team lead to take an active role in your learning experience. They will engage with you to review the update that posed a challenge and, more importantly, collaborate with you on identifying the necessary steps and strategies to overcome this hurdle and advance your proficiency.
It's important to emphasize that we understand that sometimes, despite best efforts, you may encounter unexpected difficulties. In such cases, if you believe that your course failure is due to an error or an issue within the Rise platform itself, our Expert Support team is readily available to provide the necessary support and assistance. We are here to ensure that your learning experience is smooth, effective, and that you have every opportunity to thrive and excel within the Rise community. Your success is our priority, and we are here to support you every step of the way.